How to work with Packages at Taiwan's convenience stores

A service provided by the major convenience store chains in Taiwan is to use their network to send a package from one store to another.  This post is an aggregation of information about working with packages across the various chains.

 Family Mart

To know when to receive your package, visit the Famiport tracking site, enter the 11-digit tracking number and pay attention to the status, which is listed with the most recent status at the top of the page. You will see the following in order:

 

• 訂單成立未寄件  - paperwork completed
  
• 已完成寄件 - sent from the origin
• 貨件前往物流中心 - on the way to the distribution center
• 貨件抵達物流中心 - at the distribution center
• 貨件已完成理貨 - sorted
• 貨件等待配送中 - awaiting delivery
• 貨件進行配送中 - out for delivery
  貨件配達取件店舖  - delivered
  
   

If you see 查無訂單資料 your tracking number was not found in the system. Check you are copying and pasting the correct number (11 digits).

 

When you visit the store to collect your package, you'll be asked for the last 3 digits of your phone number. If you've not paid for the goods yet, you'll be given a bill. If you've already paid for the goods, you'll need to present your ID. Note that if you have already paid and want someone other than yourself to pick up the package they'll probably need your ID.

 

 7-Eleven

To know when to receive your package, visit the tracking site, enter the tracking number and pay attention to the status . You will see the following in order:

• 交貨便訂單已成立，尚未至門市寄件 - paperwork completed
• 寄件門市已收件 - sent from origin store
• 包裹已送往物流中心 - on the way to the distribution center
• 包裹已送達物流中心，將配至取件門市 -  at the distribution center
• 包裹等待配送中 - awaiting delivery
• 包裹進行配送中 - out for delivery
• 包裹配達取件門市 - delivered
   

 

OK-Mart

To know when to receive your package, visit the tracking site and pay attention to the status.

 

Hi-Life

 

 

To know when to receive your package, visit the tracking site and pay attention to the status.