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How to use NIA Online Service with Alien Citizen Digital Certificate[外籍人士自然人憑證]

 Taiwan offers a smart card to adult foreign residents that can be used to verify their identity online. This allows some government services previously only available in person to be provided online, including:
Sounds great! However, the system relies on some ironically insecure/outdated technology, a mishmash of different browser plugins and very few support staff know about its existence. Here's a tip on how to use yours...

How to get your record of Entry and Exit Dates from Taiwan's National Immigration Agency

  1. Get a Digital Citizen Certificate and set it up in your card reader
  2. Visit , (if the link has changed, try clicking through English - Online Applications -Certificate of Entry and Exit Dates - (red link) Please click here and enter the instant application page)
  3. Ensure you've allowed pop-ups for this site.
  4. Close the pop-up using the right-hand button (it will likely have red lines, showing the software isn't installed)
  5. Click the HiPKI憑證驗證元件 link and install the HiPKI software
  6. Click the HiCOS卡片管理工具 link and install the HICOS software
  7. Restart your computer
  8. Head back to , and check the pop-up now has two green lines and close it. If not, your software installation has failed and you need to go back to step 4.
  9. Enter your ARC ID number, passport number and the PIN for your IC Card, and click login.
  10.  Wait for the pop-up scroller to complete (about 15seconds)
  11. Choose the search period (or just get the last entry and exit information), enter the CAPTCHA and click "Tables/Sheets"
  12. Your certificate appears instantly, able to be printed.

Note: You HiPKI and HICOS are updated from time to time. NIA advises that if the site does not work and it has been more than 6 months since you installed the plugins, you should try installing a new version.


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